Yes, you can shop securely with Destina Home. We are a legally registered UK company, and our website is powered by Shopify. Your personal information is protected in accordance with our privacy policy, and all payments are processed securely using 128-bit SSL encryption.

No, you may place your order as a guest customer. You can also become a registered customer by creating your account on our website.

You will receive an SMS or email with the courier and tracking details once your order has been shipped. You can also track your order through your account or the courier’s official website. If needed, please get in touch with our customer service team at info@destinahome.com to request your tracking number.

Destina Home offers free shipping on all products sold through its website and other online sales channels within the UK mainland. Additional shipping surcharges may apply to medium, large or heavy items delivered to the Scottish Highlands, Islands, remote areas and Northern Ireland. Any applicable surcharge will be clearly displayed at checkout. For more details, visit our shipping policy page.

In-stock orders are shipped within 1-2 business days and delivered in 2-5 business days, depending on the distance within the UK. Large and heavy items (over 100 pounds) are delivered via Less Than Truckload (LTL) shipping within the UK in 3-7 business days, depending on the distance.

Preorder products are shipped and delivered within the estimated delivery time stated on the product page.

If the item is delivered damaged, please send replacement request at info@destinahome.com

Mention your full name, order number, and website or marketplace name. Correctly state each damaged piece's part number. Part number(s) can be
found on the edge of the wood piece(s). You may also refer to the assembly manual to identify the damaged part number(s).

Finally, attach at least 3 photos of the damaged item(s) with a clearly appearing shipping label to your e-mail. We will respond to your request within 24 business hours with a proper
solution.

Send a return request at info@destinahome.com mentioning your full name, order number and website/marketplace name where you placed your online order. State the return reason(s).

If the product is delivered damaged/defective, attach at least 3 photos with a clearly appearing shipping label.

We will respond to your request within 24 business hours with a proper solution. Please, do not return the item without our further notice.

Items can be returned in new condition for a refund or replacement within 30 business days of delivery. Certain items are not returnable or refundable. Restocking and shipping fees may apply for returned item(s), excluding defective and incorrect one(s). Check our return policy page for more details.